What machine learning actually is, why Quakers have never treated new tools as automatically suspect, and what the Cadbury cocoa case teaches us about acting on inconvenient facts about our own supply chains — at the speed those facts demand.
Date: 2026-07-18
Every organisation rolling AI into daily work is quietly running the same experiment TSA ran with X-ray screeners twenty years ago — what automation blindness, Just Culture, service design and Goodhart's Law tell us about building systems that survive contact with AI.
Date: 2026-07-17
Airline technology circles tend to treat NDC and One Order as a single narrative. NDC gets the attention because distribution is visible — but One Order is a much deeper operational transformation.
Date: 2026-06-24
There is a particular kind of confidence that comes from getting things wrong in a convincing way — and large language models are very good at it. On sycophancy, trust, and using AI with your eyes open.
Date: 2026-06-22
Clarifying 'Delivery with Orders' and the real-world benefits of modern OMS adoption — starting with whether supporting multiple passengers in one order is really such a big deal.
Date: 2025-10-27
A visit to Dalian's tech quarter — looking depressingly similar to every tech quarter from London to Vancouver — prompted a rethink: gender and ethnicity aren't enough. Real innovation needs diversity of lived experience, and the discipline not to funnel everyone into groupthink once you've hired them.
Date: 2023-09-13
When a brilliant startup turned out to be not so brilliant, three months on credit cards led — out of sheer necessity — to a regional airline, a digital transformation, and eventually a CTO role. On failure, imposter syndrome, and why humility cuts both ways.
Date: 2023-08-28
Orchestrating an ecosystem of AI innovation: in the modern age of rapidly advancing technology, innovation is not a luxury — it is a necessity.
Date: 2023-06-29
In 2003 the Department of Pharmacy at the University of Naples Federico II hosted an unusual mock trial — the accused was coffee. What centuries of resistance to new ideas teach us about championing innovation today.
Date: 2018-05-31